I offer a 7 day return policy from time of receipt of package. After 7 days, returns are no longer allowed. Item must be returned in the same (new) condition and in my possession before a refund is initiated. Buyer is responsible for return shipping and must be sent in the same manner as received. For example, if the package was sent to you with insurance, it must be returned with insurance.
If an item is received and is potentially damaged, it is upon the buyer to contact us within 7 days of receipt. Photos showing the actual damage must be sent upon request. If said photos are not received within 48 hours of the photo request, the buyer forfeits any claim to a refund.
All deposits on custom orders are non-refundable.
Cancellations are not allowed on custom orders. If a cancellation is approved, a 25% restocking fee will be deducted from any applicable refunds.
Please ask any questions before purchasing...I do not bite.